Responsibilities
The Data Protection Officer handles complaints, questions and data requests; messages sent from Dhaka are tracked on the same line
They respond within 24 hours; if complex, it takes 3 business days
Effective date and brief summary
Effective date: September 2026 we keep less data and use it only where needed
The rules of privacy, data security, transparency, and trust are clearly stated in this policy
Data Protection Officer
When to contact
If you have doubts about your account, login, or personal data, please write directly; documents related to bKash, Nagad, Rocket also help understanding
What information is needed for your request is also clearly stated
When to talk with the DPO
One piece of incorrect information, one unclear request, or one security concern is enough
Account Issues
If login is blocked, changing the old phone, or information does not match, most issues are resolved in 2 verification steps
System Notices
Questions about updates, permissions, or session-end notices? Write in clear language; reasons are given
What to provide for requests
With correct information, work goes faster
- Registered name and phone number
- Issue date and time
- If you have screenshots
- Location in Dhaka or another city, if desired
Only provide necessary information; unnecessary documents increase verification time
How long does it take to get a
General requests receive a response within 24 hours
Simple requests
Name, email, or login matters take 1 business day
Requests subject to
Documents may take up to 3 business days to verify
Urgent security matters
If risk exists, the session is terminated first, then the investigation begins
Appeals and subsequent rights
If you have objections after receiving a response, you can request another review
Requests to correct data, restrict usage, or delete are also possible; reasons for each step are provided
Helpful pages
See more details beyond the policy Terms More Responsible use Read
Rules for logging into the account 777joya App This page will also be
Direct contact
If you have On the Contact page Write about doubts regarding 777joya Login or 777joya Register; support is available there
Data protection, transparency, and trust—these three are the core rules of the 777joya App
Security visuals
Notice Board
System messages and permission notices are shown here
Lock Security
Iconic view of login session and data access